Frequently Asked Questions
1. How much is delivery?
Delivery fees start at $4.99 for online orders per restaurant with a $20 food miniumn from the restaurant. (That is BEFORE tax and delivery fee)
$4.99 for in-zone area(additional fee will be added for out-of-zone based on restaurant delivery locations).
A 15%- 20% gratuity for your driver is suggested on all orders.
Gratuities are NOT added to all orders.
An out-of-zone please call office at 318-798-2200 to make special arrangements if we can delivery in your area.
2. What about tips?
Our drivers use their own vehicles and gas. They work hard to assure that your meal is delivered to you promptly and professionally. As with all food service wait staff, they rely on tips as their major source of income. Unlike restaurant wait staff, our drivers do not serve multiple tables. They dedicate themselves exclusively to your order. The entire delivery process for our drivers from start to finish can take up to one hour.
A 15-20% gratuity is suggested on all orders. Our drivers sincerely appreciate your generous consideration.
3. When should I order?
Orders must be placed at least 1 hour before desired delivery time.
4. Can I place an order for a future time?
YES! We recommend placing an Advanced Order to help ensure your desired delivery time. Advanced orders can be placed online up to 5 days before desired delivery time. Under delivery time in the order window, click on the highlighted HERE button. This will allow you to choose a day and time for your delivery. You may place an order even months in advance by calling us during our regular hours. Advanced orders must be paid for in advance using credit card payment.
5. How many restaurants can I order from at one time?
You may order from as many restaurants as you wish, however, a seperate delivery fee will be added for each restaurant ($4.99 for the next restaurant pick up). Please keep in mind that orders from more than one restaurant may arrive at different times from separate drivers.
6. What are your hours?
Monday-Thusday 10:30am to 9:30pm
Friday 10:30am to 10:00pm
Saturday 11:00am to 10:00pm
Sunday 11:00am to 9:00pm
7. When should I order in advance?
We recommend that you schedule lunch orders 2 hours in advance. You may schedule a lunch delivery either by:
(1) clicking the red Advance Order button at the top of this page and selecting your desired delivery date time.
(2) calling us at 318-798-2200
8. Do you take special orders outside of normal delivery hours?
For orders that are outside of our normal delivery hours, please call our office at: 318-798-2200 to make special arrangements. We would be pleased to accomodate your delivery needs no matter the day or time!
9. Can I place orders a day in advance?
You can place an Advanced Order 24 hours a day on our web site and select your desired delivery date and time!
10. How long does it take?
We do our best to get your order to you as quickly as possible, almost always within 45-60 minutes. Please take into consideration that restaurant preparation time, weather and traffic may affect us from time to time, therefore we cannot guarantee a delivery time. Advanced Orders take Priority.
11. Will my food arrive to me fresh?
Absolutely! We submit your order to the restaurant for preparation based on driver availability. This means that your order begins being prepared only when we have a driver on the way to the restaurant to pick it up. Your order goes immediately into a specialized thermal insulated catering bag to keep it hot and fresh, and then it is delivered directly to you. You couldn't get it hotter if you went to get it yourself!
12. How do I pay?
We accept cash, Visa, Mastercard, Discover and American Express. Cash is paid to the driver upon delivery. Credit cards are processed on our secure site at the time of your order.
13. What about drinks and plastic ware?
We can provide you with individual 12oz cans or a 6 pack of sodas. Plastic ware can also be provided at a small charge.
14. Can I use restaurant coupons?
We're sorry, but no. Our participating restaurants still want to serve you in person for those nights out. So save those coupons for a top quality, complete service, in house meal.
15. What do you do with information you collect from me?
Your privacy is our primary concern and we will never share your information with any outside person or entity. We store only needed personal information for order completion and direct contact in our secure and private database. So remember your password.
16. What else do I need to know?
Restaurants menus and prices are subject to change. Orders cannot be cancelled once placed . Call us immediately at 318-798-2200 if the restaurant has incorrectly packaged your order to schedule a re-delivery or to receive credit. We reserve the right to refuse service at our discretion. Thank You for your business.
17. What if I don't see my favorite restaurant?
Let the owner or manager know that you would like their food delivered to you by OnTheGoDelivery.com
18. What if I am not satisfied with the service or meals?
Note: All sales are final.
We will make every effort to make sure you are satisfied with our service and your meal.
We require all participating restaurants to package your meals according to your order. Your OnTheGoDelivery driver will NOT open the packaging to verify accuracy or preparation of your meal. All of our delivery drivers are fully screened and are fully insured.
Please contact our office with any complaints or concerns 318-798-2200